Policy - Soul of a Home

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

What kind of wax do you use in your candles and melts?

I use natural soy wax sourced from American farmers in the Midwest.

Why soy wax & not paraffin?

I chose soy wax because I wanted a safer, cleaner, eco-friendly, natural candle that everyone would feel safe burning. Many candles are made from paraffin wax which is known to burn off irritants in the air that can cause health issues & concerns in many in the general population. (I personally have friends and family members that have respiratory reactions to paraffin containing products.) That wax is easier to work with, but not for what I envisioned with my particular product line. I also wanted to provide an option that those that are plant-based & environmentally conscious could feel comfortable using (so no beeswax either).

Are your products cruelty-free?

Yes, all of my products are vegan as well as cruelty-free. No animal testing, no animal byproducts.

Do your items contain phthalates?

All items are phthalate-free.

Wait - What are phthalates?

Phthalates (pronounced THAL-ates) are a family of chemicals that are used to do things such as make plastics more flexible & more difficult to break or crack. It is also a solvent that is used in lots of things such as hair products, cosmetics, cleaning supplies, and more. In past studies, particular phthalates have been shown to cause cancer in lab rats and can irritate eyes, skin, and cause other reactions such as nausea and vomiting. We definitely don't want this floating around in the air! So with that, I decided to make my products free of phthalates and safer for use.

Do you ship internationally?

Currently, I ship within North America (Canada, Puerto Rico, and St. Pierre & Miquelon).

Do you deliver locally if I'm in Pflugerville or Austin?

I am always happy to make arrangements for in-person delivery for orders in Pflugerville and Northeast Austin, but for orders outside of those areas, different arrangements can be made. Just send me a message to discuss!

What shipping courier do you use?

All items are shipped via USPS.

How do I leave a review if I checked out as a guest?

To claim an order you purchased as a guest:

Open your email inbox.
Locate the email receipt you received when you placed your order. This email is sent from transaction@etsy.com.
Click the order number in the first line of your receipt.
Follow the steps to sign in or create an Etsy account.
Your order is automatically connected to your new Etsy account.
Note: The account you link your guest order to must have the same email address that you used for your guest order.

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