Refund policy

Because Soul of a Home products are small-batch and made to order, returns cannot be accepted. Thank you for understanding.

Damaged or Incorrect Orders
Customer satisfaction matters deeply. If an order arrives damaged or the wrong item is received, please inspect it upon delivery and reach out right away.

When reaching out, please include:

• Your order number
• A photo of the item and any packaging damage
• A brief description of the issue

Every issue will be resolved promptly. For details on lost or delayed shipments, please review the Shipping Policy.