Shipping policy

Every candle and fragrance is made with care and arrives the same way. Here's everything you need to know about how your order gets to you.

Local Pickup
Enjoy free local pickup for local orders at Parker + Scott. Orders placed Sunday through Wednesday will be ready for pickup the following Saturday. Orders placed Thursday through Saturday will be ready for pickup the following Thursday afternoon, and you'll receive a confirmation via email or text when your order is ready. If the local pickup option doesn't appear at checkout, please reach out to arrange it directly.

Shipping
Orders ship via UPS and USPS. Shipping costs are calculated at checkout based on the weight of your order and your delivery zip code. 

Summer & High-Temperature Shipping
Candles and wax melts are sensitive to heat. During warm-weather months, all candle and wax melt orders  are shipped via Priority Mail only and go out Monday through Wednesday to minimize time in transit. This helps ensure your order arrives in perfect condition. 

Order Processing
Orders are typically processed and shipped within 1-2 business days. Once your order ships, you'll receive an email with your tracking number. Please allow 24-48 hours for the carrier to update their tracking system before checking on your package. 

Holiday Shipping 
Carrier delays are common during the holiday season. Placing orders well in advance is strongly recommended to ensure orders arrive when needed!

Lost or Delayed Shipments
Once your order leaves my hands, delivery time is in the carrier's control. If your tracking shows no movement for several days, or your package is marked delivered but you can't find it, here's what to do:

  • Check with neighbors and anyone else at the address who may have accepted it.
  • Wait 24-48 hours after the expected delivery date. Packages marked "delivered" occasionally show up within a day or two.
  • If it still hasn't turned up, email me with your order number and I'll open a case with the carrier.

For packages that are significantly delayed (not lost, just slow), please reach out and I'll help track it down or talk through options. I can't control carrier delays, especially during the holiday season, but I'll do everything I can to help resolve the issue.

Damaged Items
Every order is packaged with great care. In the rare event that something arrives damaged, please send an email with the following: 

  • Your order number 
  • Clear photos of the damaged item(s) 
  • A photo of the shipping box as received